Interpersonal communication forms the basis for the success of our professional relationships with our supervisors, colleagues, teammates and other stakeholders. Yet, do we always know what our own communication style is and how it affects these relationships? Have we not experienced a situation where our words or gestures were misinterpreted? Effective communication is about mastering the fundamental dynamics of verbal and non-verbal communication and the skill of listening; it is about bridging differences in the perception of the message.
Negotiation is essential to a productive work environment. It provides the mechanism for reaching agreements between people, organizations and countries. Negotiation also helps prevent conflict and improve the quality of workplace relationships.
Negotiation is essential to a productive work environment. It provides the mechanism for reaching agreements between people, organizations and countries. Negotiation also helps prevent conflict and improve the quality of workplace relationships.
Negotiation is essential to a productive work environment. It provides the mechanism for reaching agreements between people, organizations and countries. Negotiation also helps prevent conflict and improve the quality of workplace relationships.
Conflict is an inevitable part of our everyday reality. It therefore exists in all organizations and is usually feared as a destructive force that can lead to an unhappy workforce, a reduction in productivity and client service, higher absenteeism, escalating stress, and greater staff turnover. But, depending on how you look at it, conflict can also be a healthy sign of differing points of view.
We hear much about the importance of strategy, but ultimately it’s results that matter. This two-day workshop links strategy—at the corporate, departmental, sectional, program, or project level—to the performance measurements that are essential in determining whether our strategy objectives are being met and in correcting or refining our aim if they aren’t.
We hear much about the importance of strategy, but ultimately it’s results that matter. This two-day workshop links strategy—at the corporate, departmental, sectional, program, or project level—to the performance measurements that are essential in determining whether our strategy objectives are being met and in correcting or refining our aim if they aren’t.
Projects bring about change and the bigger the change, the greater the likelihood of project failure. For the best chance of success, managers must efficiently predict and manage the many types of reactions that may arise when new projects are implemented, whether these reactions come from individuals whose cooperation is essential to implementing the project or from those affected by the changes the project may bring about.
Dans ce monde rempli de plus en plus d’insécurité et d’incertitude, les frontières sont remises en question du fait des problèmes de santé et des maladies transmissibles, des changements environnementaux et climatiques, des flux de capitaux internationaux et des accords de libre-échange, des activités criminelles et de la cybercriminalité, des migrations de populations et des réfugiés ainsi que du terrorisme. Notre univers de plus en plus interdépendant exige une gouvernance efficace. Conférenciers:
