We spend years developing our intellectual capacities. Yet, emotional intelligence is the one guiding us through the complexity of relationships we have with people with different personalities and needs. More than a trend, the focus on emotional intelligence is about making us realize the role our emotions plays in the quality of our interaction and communication with others.
Assertiveness is the capacity to express your thoughts and needs in an open and honest way. Some people may find this challenging due to a natural shyness or easy-going style, but with practice, they will achieve the desired results.
Assertiveness is the capacity to express your thoughts and needs in an open and honest way. Some people may find this challenging due to a natural shyness or easy-going style, but with practice, they will achieve the desired results.
Assertiveness is the capacity to express your thoughts and needs in an open and honest way. Some people may find this challenging due to a natural shyness or easy-going style, but with practice, they will achieve the desired results.
The emphasis of social media is on the social. But we are not used to thinking of organizations as social entities. What determines good social engagement for your organization, department, or business? How can you measure the results of something so intangible? How can you make the critical distinction between a good social media strategy and one that can cause a world of grief?
The use of social media such as Facebook, Blogs, Wikis, and Twitter is transforming the way the public accesses goods and services. The effective use of social media carries the promise of making public services better and more inclusive. With this promise also comes a significant change in public expectations about levels of transparency and speed in the delivery of public services. This transformation also brings with it potential risks and hazards not normally encountered with traditional communications methods.
Also known as ‘organizational’ or ‘corporate’ communications, this workshop will supply you with tactics you can use to support your employer and ensure all employees can easily access the information and tools they need to do their jobs well. You will learn to consistently communicate the vision, mission and values behind everything your organization does and see how doing so will inspire a positive workplace culture.
External communications is far more complex in today’s world than simply pushing information out to a passive, accepting general public. Most often, it involves real-time, instantaneous, and interactive engagement with highly diverse publics. It’s less about controlling the message and more about engaging in multiple simultaneous conversations, both online and offline. This workshop will show you how to jumpstart, lead, sustain and listen throughout those conversations.
“If you fail to plan, you plan to fail.” The best communication professionals live by these words. Just as colleagues in policy, programming and operations must outline their objectives, processes and outcomes in a comprehensive project plan, so too are communicators expected to define their own work through strategic communication planning—for the organization as a whole, for an advocacy campaign, for a promotional launch, or in response to an emerging issue.
Federal Departments and Agencies are required to provide Canadians with timely, accurate, clear, objective and complete information about federal policies, programs, services and initiatives. A Department or Agency’s ability to effectively communicate to the target audience—either proactively or reactively—can mean the difference between a positive or negative outcome. A key figure in this process is the communications official.
